So helpful.

I have a pretty tough time keeping up with all the online passwords I use to pay bills online. So, I wasn't surprised when today I attempted to pay my Discover Card bill online and couldn't remember the password. It gets tough to remember if this is your standard password that you use for everything, or if it's the password with the numbers AND letters, or if it's the password with the numbers AND letters AND special characters.

Needless to say I surpassed the allowed number of log-in attempts and got frozen out. I really wanted to pay that bill this morning or else I'd forget and would be really pissed at myself when I'm paying late fees next month.

I called 1800-DISCOVER to make a payment by phone.

Computer Voice: "To use our free automatic pay by phone system, press one."

*presses 1*

Computer Voice: "Please wait while I transfer you to an account manager. This call may be recorded for quality assurance purposes."

Huh? I thought it was automatic?

Account Chick: "Can I have your name, birthdate, and mother's maiden name?"

*tells her*

Account Chick: "How can I help you today?"

Me: "I'd like to make a payment by phone."

Account Chick: "That will be a $10 charge."

I thought I heard the computer voice say "Free!!!!" I have to pay $10 to have a person do it? Why couldn't I just use the automated system?

Me: "Um, forget that. I have a few days to get it in. See, the problem was that I tried doing it online and I exceeded my maximum number of attempts for the day."

*waits for helpful solution*

Account Chick: "Do you normally pay online?"

Me: "Yep."

Account Chick: "Hmm, I thought I saw something on your account about that, but I was wrong. That was from a previous month."

Me: "......"

Account Chick: "Can I help you with anything else?"

Me: "No."

I then called the technical support number stated on the log-in screen where the guy asked the same exact questions and cleared the password.

I was waiting for the Account Chick to suggest I call the web support people to fix it if she wasn't going to or at least transfer me, but she didn't.

Thanks a lot, lady.

Posted by Tiffany at April 30, 2005 12:17 PM