I've been using the same tax preparation software for four years and have never really had any negative issues with them. When I went to download the update for this year, I decided that I would spend the extra $12.95 for the "Deluxe" edition which would automatically file our return, compare this year's return to last year's return, find any errors, find us additional loopholes refund opportunities, and so on. The program actually does what it says it does, but something happened this year that pissed me off.
Their 2004 edition is still in preview, so basically you download the software and can go ahead and type in most of your information and save it. When the final version is released, you can scour your return for additional "hints" for the next year and transmit your return electronically with direct deposit information.
Now I'll steer offtrack from my praises of this software and say that I want to kick them real hard in the fucking head.
They weren't supposed to charge my card until the final version was released and my software able to be updated. They charged my card the same fucking day of the order......at least six days early.
While that by no means will prevent me from using this software next year, I just think that people should do what they say they're going to do.
Posted by Tiffany at January 8, 2005 03:24 PM