Jerkoffs. (Fuckers, Part II)

Okay, I didn't know whether I was going to cancel the aforementioned order and get a refund (which would take five days) or see if Scott wanted to get his birthday surprise 9 days late. Scott said he would wait, so I swallowed my angst.

Then, I finally received an e-mail from a customer service rep in response to my "Are you fucking serious!!!!????" question:

"Hi Tiffany, Unfortunately these items ship from the manufacturer to our warehouse and that is where that date comes from. As stated on our website these items usually ship out to you within 2-3 weeks, so the 4/25 date would be three weeks from the date your order was processed. This is a fairly broad window; however we do give our customers the latest possible date that the products should ship out. This item should be shipping to you by 4/25/05. I apologize for the inconvenience, and please let us know if there is anything else we can assist with."

So I was right. They don't have the shit in stock. They order it when you order it. That's kind of shady. Anyhow, all the same they're bald-face liars about that "As stated on our website" bullshit. I studied that damn site on that particular item to make sure it was immediately available to ship. During the ordering process when my confirmation popped up it said "Most orders will be shipped within 2 business days." That's it. Nothing about 2-3 weeks ANYWHERE, not even in the item specs.

I am sofuckingpissed.

I told her to cancel the order.

"Hi Tiffany, I have requested cancellation for you; unfortunately if this order has already left the manufacturer it will not be possible to cancel it. I should have a response tomorrow. I get into work at 2:00pm PST and will let you know then the status. Thank you."

!!!!!!!!!!!!!!!

Somebody tell me this crackwhore is joking...go ahead. I'll wait while you summon the will to lie.

...

I knew I should have been suspcious when I went to BizRate.com today and read of people complaining about the same thing today. A customer service rep has apparently been assigned the duty of monitoring the reviews and responding to them. Her cut and paste response was basically the same thing I stated above: "It states on our site that..." with a friendly request to "Call me if you need any help."

All that stated, I ordered this item from Lightingdirect.com. Please let me know if you see something that I don't. Maybe I'm just blind and crazy, but I know what I read.

Now I have to sit around and either wait for my money to be refunded, or not give Scott a birthday present.

A pox on them.

Posted by Tiffany at April 5, 2005 09:38 PM